1. Processing your Order:

After placing your order, an email for confirmation is sent to your E-mail address. Please keep this E-mail as proof of your purchase.

2. Shipment Processing Time:

Processing time is the time that Cater Inc needs to prepare your order for shipping. All orders are processed within 4-5 Business Days, After your payment is authorised and verified. If there are any delays for some reasons, We will contact you. However, some orders may ship within as few as 3 Business Days and some may take up to 7 Business Days.

3. Shipment Locations:

Cater Inc Pty Ltd does not ship internationally at this time. We ship domestic only – anywhere in Australia. We offer a same day delivery option for Sydney Metro locations (Terms and Conditions apply)

 If you do wish to place an order with International Shipping, please email us on [email protected] to discuss this.

4. Shipment rates and delivery estimates:

Cater Inc spare the effort to get your order to you as soon as possible. Cater Inc will provide you with the delivery time as soon as you place your order. Its essential to mention that the estimated delivery time start from the date of shipment,not date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. There are exceptional circumstances for delays and other unforeseen circumstances may impact delivery time. In this case, Cater Inc will make every effort to get your order.

(a) Same Day Shipping – Sydney Metro Only

The order will arrive on the same day, If ordered by 11am, Monday to Friday, and the Same Day Shipping option is purchased. However, if ordered after 11 am, the order will arrive on the following business day. Its important to mention, Same Day Shipping Sydney Metro costs $300.

(b) Standard Shipping

Its estimated that The order arrives within 4-5 business days. Standard Shipping costs $200.

(c) Some note:

– Monday to Friday except holidays are the business day. 

– The delivery date is estimated when orders are placed. 

– Time of delivery depend on carrier shipping practices, delivery location, method of delivery, and the items ordered.

– There are no shipment and delivery on weekends and holidays.

– If providing false information, Cater Inc will not be responsible for wrong shipping address 

– Products may be delivered in separate shipments. 

– In-store pickup dates vary based on product availability. 

– Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

– Sipping cost and weight factor: Defining shipping costs are depend on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

– Your respected patient are required when packages shipment from our factories may be delayed. 

5. Damages:

 Dont be hesitant to contact us immediately at [email protected], if there is any packaging on delivery damage.

6. International Customs, Duties and Taxes:

If an International order is arranged, all orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Cater Inc is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7. Tracking options:

Cater Inc Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

If there is any damage to the packaging on delivery, contact us immediately at [email protected]

8. Missing or Lost Package:

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Cater Inc politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at [email protected] to report missing or lost packages.

10. Warranty, :

Warranty back to base applies to any item/s that can be carried and placed into a standard vehicleis/are to be returned (or sent via pre-paid freight) to the place where purchased from, or, Caterinc's closest official service agent, or to the Caterinc's head office. Delivery to Caterinc or its service agents, is at the Customer's care and expense. Warranty for non-carriable items are to be undertaken during normal business hours (8:00am to 5:00pm). TRAVEL costs incurred are limited to 50km from the Company or the Company’s service agents. Credit on replacement parts will ONLY be issued on receipt and examination of damaged parts and when determined by Caterinc to be defective. If more information is required on warranty prerequisites, please contact the Company’s Service Department.

11. Pick Up

Cater Inc offers a pickup option from our supplier warehouses, depending on the product purchased. Pickup location details will be provided after the order is processed.

Pickup Terms:

• All pickup orders must be paid at least 24 hours before collection.
• Customers are required to sign a pickup form confirming the item has no external damage at the time of collection.
• Once the item is collected, Cater Inc does not cover warranty claims related to external damage.
• If the product is tested onsite and the customer confirms it is working before collection, any warranty claim within the first 7 days will be investigated individually on a case-by-case basis.
• If you unpack the product onsite, you must collect and remove all packaging and rubbish.

12. Questions:

For any question, please contact us at [email protected]